We use Pack and Send as our Nation-Wide Courier Service.
For orders being shipped anywhere on the Eastern Seaboard we charge a flat fee of $50. (this figure represents the average cost of shipping a minimum sized order, inclusive of warranty). On larger sized orders, we absorb the additional shipping cost.
How Long Does it Take?
Upon dispatch we email to you the tracking number so that you can easily track your package(s).
Orders being shipped along the Eastern seaboard to major cities, usually arrive within 2 working days. For non-metropolitan areas, your order may take a day or two longer.
Shipping to S.A, W.A & the N.T is usually between 5-10 days.
We pride ourselves on sourcing top quality produce but naturally if your order has not met your expectations, we will provide a 100% refund.
Please note that;
* Label artwork for your products is provided for your approval before shipping.
* And to mitigate against expectations not being met for taste or quality of products, customers have the opportunity to sample a product(s) ahead of purchase.
Procedure for Returns
1. Please call us on 1800 44 77 25 to explain why the product(s) have not met your expectations.
2. Ship back to us the unopened items. You pay half the cost of return, we pay the other half.
3. We refund the unused portion of the returned products to the credit card or Paypal account used to pay for the products (minus your portion of the return shipping charge).
Returns are valid up until the “best before date” expires on the particular product(s) being returned.